Home User Support

Latest Support Updates

Emails sent through "Email Us" are being received
Posted: July 27, 2010
If you have submitted an email to our Customer Support Team using the "Email Us" link on the right, you may have received an error when you reached the confirmation page. Please be assured that we have received your email and are working to resolve the problem with the confirmation page. Please note that all email are answered in the order in which they are received.

Anonymizer Universal version 1.0.5 for Windows Released
Posted: May 21, 2010
A new update for Anonymizer Universal for Windows was released yesterday. This update enhances the ability of the software to detect network changes and quickly reconnect when a user briefly loses their Internet connection. It also fixes an issue that caused the software to crash in certain specific circumstances. Click on Preferences and Check Now to download and install the update.

Firewall Fixes for Anonymizer Universal
Posted: Apr 23, 2010
To assist you with compatibility problems you may be experiencing with commonly used Firewall protection, we have compiled a set of guides that will help you reconfigure your system so that they will no longer be an issue when using Anonymizer Universal. Please choose from the list below:
Zone Alarm Internet/Extreme Security Firewall
Norton Internet Security Firewall
Norton 360 Firewall
BitDefender Firewall
McAfee Firewall
ESET Smart Security Firewall

Support Department Unavailable Thursdays from 2-3pm PST
Posted: Apr 13, 2010
The Support Department will be unavailable on Thursdays from 2pm to 3pm PST as we continue to improve our support of the Anonymizer Universal service.

Anonymizer Universal version 1.0.4 for Windows Released
Posted: Apr 9, 2010
A new update for Anonymizer Universal for Windows was released today. This update resolves a Windows dialer issue and enhances the error logging abilities of the software, among other technical streamlining. Click on Preferences and Check Now to download and install the update.

Anonymizer Universal version 1.0.3 for Windows Released
Posted: Mar 25, 2010
Our first update for Anonymizer Universal for Windows was released today. This update resolves a Windows DNS caching issue that was that was causing connection failures for some users, as well as, enables the correct detection of Air cards. Click on Preferences and Check Now to download and install the update. Beta testers please log in as a direct link is needed to install the update.

Anonymizer Universal is Here!!!!
Posted: Feb 23, 2010
Anonymizer announces the launch of our new service, Anonymizer Universal. Anonymizer Universal is our most powerful and secure anonymity service to date. It is Universal because it is available for use on Windows, Mac and the iPhone. Current Anonymizer customers will receive Anonymizer Universal through the end of their subscription to Anonymous Surfing or Total Net Shield. Log in at My Account Login for details.

How Anonymizer Universal is different
Posted: Feb 23, 2010
It is unique from any previously offered Anonymizer service because it is a full Virtual Private Network.
It is available for use as a VPN on the iPhone, Mac Leopard and Snow Leopard and Windows XP, Vista, and 7.
It is compatible with all current browsers.

How Anonymizer Universal is similar
Posted: Feb 23, 2010
Anonymizer Universal provides the same anonymity of Total Net Shield and Anonymous Surfing by changing your IP address to a US IP address that is rotated every 24 hours.
Anonymizer Universal is a subscription-based downloaded application that is installed on your personal computer. It will secure and anonymize the computer (or iPhone) that has the software installed.

What is New with Nyms
Posted: Feb 23, 2010
Nyms customers will now be accessing Nyms through our Web site, www.nyms.net. Web-based Nyms offers functionalities not previously available in the application.
It is accessible from any browser on any computer at any time and does not require software to be installed or running.

Contact Us

If you have additional questions about our Home User products please contact us directly:


Email Us

1-888-270-0141 Within U.S.

1-858-202-5084 Outside U.S.

Home User Support Hours

Monday - Friday

7:30am - 5:00pm PST

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FAQ for Home Users

For our most frequently asked questions‚ please click here.